A clear plan.
From first opening to handover.

A PRACTICAL WAY TO COMPLETE THE JOB

Coordinate the product with the building.

Send us your plans, elevations or preliminary measurements, along with photographs and the project postcode. Tell us about finished floor levels, existing openings and any requirements from your designer or building control team.

Define who measures and who approves.

Before manufacture, we agree responsibility for the final survey, frame dimensions and drawing approval. We check the requested configuration with the fabricator and record the agreed glass, hardware, thresholds and finish. Changes are put in writing so the order follows the approved detail.

Bring your builder or installer into the discussion.

Where it forms part of our agreed service, we coordinate the relevant opening, support, sill, threshold and perimeter-sealing information with your appointed team. Structural design, permissions and building approvals remain with the appropriately appointed parties.

Plan access, delivery and fitting.

We discuss handling, storage, lifting access, site readiness and the sequence of work before arrangements are confirmed. Your quotation identifies who is responsible for each part. Lead times and installation dates are agreed against the specification and supplier programme.

Check and hand over.

Where we install, we check the operation and the completed work within our scope, explain care requirements and identify any outstanding agreed items. Supply-only customers receive the relevant product information for their own installer.

IF SOMETHING NEEDS ATTENTION

One point of contact for the next step.

Contact MQ with your order or request reference and the item or room affected. Tell us what is happening, when it started and whether it relates to opening, locking, draughts, moisture, glass, hardware or the finish. Send clear photographs or a short video where you can do so safely.

1. Review the information.

   We check the agreed specification, product details and installation scope, and ask for the information needed to understand the issue. Moisture or condensation, for example, needs context before a cause is attributed.

2. Agree the investigation.

   We explain whether the next step is an operating check, technical review or a site assessment. We consider the product, installation and building interfaces rather than assuming the cause from a symptom alone.

3. Coordinate the appropriate remedy.

   Where a product claim is relevant, we coordinate the technical information with the fabricator. Where the issue concerns our installation work, we review that work. We explain the proposed action and any further information required.

4. Make costs and responsibilities clear.

   Any proposed chargeable visit or work outside the agreed cover is explained before you authorise it. This does not affect your statutory rights or remedies.

Warranty and ongoing care

We provide the applicable product warranty and care terms for the items ordered. Product cover and installation workmanship are separate matters; the relevant terms and responsibilities are recorded with your order. Tell us about an issue promptly so we can review it with the right information.

Following the care instructions, keeping drainage clear and arranging the recommended maintenance helps the products remain in good working order. Your applicable statutory rights remain unaffected by a manufacturer warranty.