Delivery & made-to-measure returns

Delivery is quoted for the project

Share the delivery postcode, site location and any access restrictions when you enquire. Your quotation will confirm the delivery area, charge, unloading arrangements and the services included. There is no blanket free-delivery or nationwide-delivery promise on this website.

Large glazed assemblies may need specialist handling. Tell us about steps, narrow access, restricted parking, upper floors or lifting requirements before the order is agreed. Site preparation, storage and access responsibilities must be settled in advance.

Manufacture and lead times

Lead times depend on the system, final design, glazing, finish and production availability. We will confirm the expected programme for your specification. A planner submission does not reserve a manufacturing slot or establish a delivery date.

Supply-only or installation

Tell us whether you want supply only or would like installation included in the quotation. Survey, removal of existing frames, structural work, access equipment, installation and making good are included only where your written quotation says so. Confirm responsibility for final measurements and approved fabrication drawings before manufacture.

Check the delivery

Check that the delivered items match the delivery documents and inspect them for visible damage when it is safe to do so. Record any concerns and contact sales@mqmodernliving.com with the order reference and photographs. Do not attempt to fit an item if damage or an incorrect specification could make installation unsafe.

Reporting promptly helps us investigate; this guidance does not impose an arbitrary deadline that removes your statutory rights.

Changes and change-of-mind cancellation

If you need to change or cancel a confirmed order, contact us as soon as possible. The position depends on the agreed terms and the stage of the order. Changes may require revised drawings, a different price or a new programme.

Goods made to your specifications or clearly personalised may be excluded from the usual distance-sale change-of-mind cancellation right. We will explain any applicable exclusion before you order. This is different from a problem with faulty or misdescribed goods.

Faulty or incorrect goods

Your statutory rights remain. Contact us if an item is faulty, not as described or does not meet the agreed order. We will discuss the appropriate remedy and any inspection or collection arrangements. Do not arrange transport for large or damaged glazing without first agreeing how it can be handled safely.

Your quotation and order documents set out the applicable commercial arrangements. Any return or collection arrangements depend on the reason for the return and your statutory rights.